Questions

What is your return policy?

We are committed to your satisfaction. As such, we offer a 30-day full money back guarantee*.

Upon product return you will receive a full refund - unlike other companies we do not charge "outbound shipping fees" or restocking charges.* The only cost you will incur is in shipping your purchase back to us.

If you are unhappy for any reason - simply submit a return request or call us within 30 days of receiving your unit to obtain a return authorization.

Any other return policy questions? Please contact us and we would be glad to assist you.

*Products must be returned undamaged with all original manuals, registration cards, accessories, box, and packing material. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase depending on the items damaged or missing. Returns will not be accepted without a return authorization number. Once a return has been authorized and return instructions provided to the customer, items must be returned postmarked within 2 weeks. Special freight deliveries (not UPS or FedEx) must be visually inspected at time of delivery and any damage noted on the signed bill of lading / or deliveries should be refused.

• Select industrial equipment: Ebac, Phoenix, Movincool, CFM Vacuums (70%)
• Select Bedding: Royal Pedic: 10% within the 14-day trial period; (70%) after the trial period is over
• All Other Bedding: 70% restocking fee
• Select Water Purifiers: BlueAir: (50%)

Other Questions?

• What if my shipment arrives damaged?
• What is your warranty policy?
• What forms of payment do you accept?
• Is there free shipping?
• Do you charge sales tax?
• What is your privacy policy?
• Do you accept the government Impact card?
• Do you match prices found elsewhere?
• Do you have recommended sites?
• What are your terms of service?

What if my shipment arrives damaged?

Please contact us so that we may arrange for your unit to be picked up and a replacement unit to be sent out.

If you would like your item to be replaced, please fill out a replacement request.

If shipped via freight carrier (large items)- please refuse delivery of the shipment or else note on the bill of lading all visible damage. The freight driver is required to wait for you to unpack and inspect your shipment before you sign for delivery.

What is your warranty policy?

We have a 30-day return and replacement policy on all products. In addition, products ship with full manufacturer warranties. Please see product descriptions for additional warranty details.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Diners Club, Paypal, and the Discover Card for online purchases.

For offline processing, we accept certified checks, personal checks, bank wire, and money orders.

For government, educational, and corporate purchases, we accept purchase orders. Purchase orders may be faxed directly to us at 801-469-6774 and must specify contact information, ship to address, bill to address, and items to be purchased along with total authorized price. Payment is typically due Net 30. We reserve the right to deny credit and/or request additional credit-related information.

Is there free shipping?

Shipping is free to all locations in the contiguous United States. Hawaii, Alaska, and international locations, additional fees may or may not apply depending on the item purchased. A small number of items are unable to ship to Hawaii, Alaska, or internationally due to their size and weight. Please contact us for details.

Do you charge sales tax?

Any sales tax due within the U.S. is included within our listed price. The price you see is the price you pay, there are never any hidden fees or costs.

What is your privacy policy?

Please see our detailed privacy policy here.

Do you accept the government Impact card?

Yes, please order as you normally would.

Do you match prices found elsewhere?

If you find a lower price elsewhere for a similar item, please contact us with the details of the product, price, and where you found it. In addition, you may also want to consider the return and shipping policy of the competing company. Please be sure to check that the price you found includes shipping, the item is in stock, and any taxes due are included. We reserve the right to not match prices at our discretion.

Are there additional sites that you recommend we visit?

You may find useful information at the following websites.

Terms of Service

Choice Of Law And Forum
Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Georgia, excluding its conflicts of law rules. As a term of sale - customers agree that the exclusive jurisdiction for any claim or action arising out of or relating to transaction or terms of service or your use of the Materials and this website shall be filed only in the state or federal courts located in the Commonwealth of Georgia, and customer further agrees and submits to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.