Customer Service

Sylvane is committed to providing our customers with a secure and satisfying shopping experience. To purchase by phone or to inquire about the products found on our website, please contact us at (800) 934-9194, 24 hours a day, 7 days a week.

Please check our Frequently Asked Questions to find immediate answers to your questions.

Help with your existing order
For assistance with your existing order, please choose one of the ways below to contact us.
Online Support: For fastest service, Submit Returns / Replacement Request or Submit Your General Inquiry online, 24 hours a day.
Phone Support: (800) 934-9194 (Monday - Saturday:- 9:00AM - 5:00PM EST)
Our customer support representatives are happy to assist you.

Exchanging or returning a product
We are committed to your satisfaction. If you are not 100% satisfied with your purchase, you can return it as stated in our generous 30 day money back guarantee*. To expedite this process, please use our online return form.

Please be sure to check our return policy for additional terms and conditions.

Sales Inquiries
Please call us to place an order or for a detailed sales consultation. Order representatives are available 24 hours a day - 7 days a week to take your order. For in-depth sales consultations with one of our product experts, please call us Monday - Friday:- 8:30AM - 6:30PM / Saturday:- 9:00AM - 5:00PM Eastern Time.